SHIPPING INFO & FAQ
Delivery Basics
How long does shipping take?
We ship express with Australia Post, usually next-day delivery for metro areas, and 3-5 business days for rural areas and Perth.
Do you ship Australia-wide?
Yes, we ship nationwide via Australia Post Express.
What courier do you use?
We ship with Australia Post Express.
Do you offer express shipping?
Yes, all orders ship express as standard.
How much does shipping cost?
Flat rate shipping is $9.95, no matter where in Australia you're sending it.
Is there free shipping over a certain order value?
Yes, gift boxes qualify for free shipping on orders over $100.
Do you ship to PO boxes / parcel lockers?
Yes, we do.
Order timing
Do you deliver on weekends?
No, we don't deliver on weekends. Bulk orders can be arranged, just get in touch.
What's your order cutoff time for same-day or next-day dispatch?
For gift boxes, order by Sunday 12pm for that week's Wednesday dispatch. Orders placed after the cutoff go out the following Wednesday.
How long does it take to make/pack an order before it ships?
All orders are freshly made and packed on the Wednesday when they get dispatched.
Can I choose a specific delivery date (e.g. for a birthday or event)?
We dispatch on Wednesdays, so we recommend ordering ahead of your date with some buffer for transit. If you have a firm deadline, get in touch and we'll help you plan around it.
Product-specific
Will my cookies arrive fresh / not broken?
Yes, our cookies are heat-sealed and well supported inside a sturdy box, so they're protected in transit.
How are the cookies packaged for transit?
Each order is packed in a sturdy box with the cookies in heat-sealed bags, well supported to prevent movement during transit.
Do you use ice packs or insulation for hot weather?
No, we don't use ice packs or insulation. We recommend having your order delivered somewhere it won't be left sitting in the sun, like a PO box, post office, or workplace. Especially during warmer months.
What's the shelf life once they arrive?
We recommend enjoying your cookies within 7 days of arrival, though the heat seal helps keep them fresh for longer.
Do you ship to hot climates safely in summer?
Yes, though as with any hot weather delivery, we recommend choosing a delivery location that won't leave your parcel sitting in direct sun. See above for tips.
Gifting-specific
Can I include a gift message?
Yes, just add your message as a note at checkout.
Can you ship directly to the recipient (not me)?
Yes, of course, just use their address at checkout.
Will the price be hidden from a gift recipient?
Yes, we don't include an invoice in the parcel. Your invoice is sent to your email instead.
Can I send to multiple addresses in one order?
Not within a single order, if you're sending to multiple addresses, you'll need to place a separate order for each.
Tracking & delivery issues
Will I get a tracking number?
Yes, you'll receive a tracking number by email once your order is dispatched.
What happens if I'm not home for delivery?
Australia Post's standard process applies, they'll leave a redelivery card or take the parcel to a nearby collection point.
What if my order arrives damaged?
Get in touch with us directly with your order number and a photo of the damage, and we'll sort it out
What if my order is lost or delayed?
Contact us with your order number and tracking details and we'll look into it for you.
Can I change my delivery address after ordering?
Yes, up until the Tuesday before dispatch, just get in touch with your order number.
Corporate/bulk
Do you offer delivery for large corporate orders?
Yes, we deliver corporate and bulk orders, get in touch to arrange details.
Is there a minimum order for bulk shipping?
Yes, the minimum order quantity for bulk/corporate orders is 24.
Can you coordinate delivery timing for events?
Yes, get in touch and we'll sort out timing to suit your event.